Returns & Refunds policy

At ZXP Ecommerce AB, your satisfaction is our priority. Please review the guidelines below to ensure a smooth return or refund process before placing your order or requesting a return.

Return Eligibility

• Returns are accepted within 30 days of purchase.

• Items must be unused, in their original condition, and include all original packaging, tags, and markings.

• After 30 days, all sales are considered final.

• We reserve the right to decline returns if items are not returned in their original condition.

• Please inspect your order upon arrival to ensure it meets your expectations.

EU 14-Day Right of Withdrawal

If your order was delivered within the EU, you may cancel or return it for any reason within 14 days of delivery, under EU consumer law.
Items must be unused, in original packaging, and include proof of purchase.

How to Start a Return

To initiate a return, contact us at info@stamboost.com with the following:

• Your order number

• The reason for your return

We will reply with step-by-step instructions and the correct return address:

Return Address:
Stallknektsgränd 16
16552 Hässelby
Stockholm, Sweden

Do not send any items back without prior approval — unauthorized returns will not be processed or refunded.

Shipping Costs

• Customers are responsible for all return shipping fees.

• Shipping charges are non-refundable.

Proof of Return Required

To process your return, please provide:

• A valid tracking number

• Proof of shipment (e.g., courier receipt or photo of the shipping label)

• The shipment date and return address used

Without verifiable tracking, we cannot issue a refund.

Refund Timeline

Once we receive and inspect your return:

• Approved refunds will be processed within 7–10 business days.

• Refunds are issued to the original payment method.

• You will receive an email confirmation once your refund is complete.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us within 24 hours of delivery at info@stamboost.com with:

• Your order number

• A brief description of the issue

• Photo or video proof

Our team will review your case and determine whether a refund or replacement is appropriate.

Refused Deliveries

Orders refused at delivery will not be refunded. If you no longer want the item, please follow the return procedure and ship it to the provided address.

Contact Us

For any questions or support, email us at info@stamboost.com.